Terms and Conditions

BOOKING AND AVAILABILITY

Booking for each term is on a First Come, First Served, basis.
We recommend you book your place online. You receive an automatic acknowledgement that you have successfully booked a place.
The appropriate age group is stated for each class.
The minimum age for children is 5 years old.
We require a registration form to be completed when booking to provide us with contact details and other information for safeguarding purposes. (see link on each class details page).
If a class is fully booked, please contact us to arrange an alternative class if possible, or to be added to our waiting list.
We request that classes are booked and paid for in advance.
We accept credit/debit card payments, and bank transfers.
We do not accept childcare voucher schemes.

TRIAL CLASSES

A trial class can be booked before committing to a full term. Please contact us to check for availability.
If you decide to continue, and if space is available, you will be able to book the remainder of the term.

REFUND POLICY

We do not offer refunds for late or missed classes.
If you are unable to attend a class and advise us at least 48 hours in advance, we will try to fit you in to another class if space is available.
Deposits taken for birthday parties are non refundable.

EXCHANGES

If you wish to transfer to another class, please contact us at least 48hours in advance, and we will confirm if there is space available.

CANCELLATIONS

If you need to cancel your booking the following terms apply: -

You can request a cancellation refund in full if you give 14 days notice prior to the start of a course or workshop.
If you need to withdraw your child part way through a course that you have paid for, we can issue a pro-rata refund only if we can refill your place.
Any refunds will be made once the cancelled place has been filled.

If we need to cancel a class: -

If we have to cancel a class or workshop, we will always try to give you as much advance notice as possible.
A refund will be issued for the cancelled class.

WHAT DO WE DO WITH YOUR INFORMATION?

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

SECURITY

To protect your personal information, we take reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

EMAIL MARKETING

With your permission, we may send you emails about our store, new products and other updates.

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card or place an order, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

CONSENT WITHDRAWAL

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@artisticastudio.co.uk.
You can also unsubscribe by clicking here .

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

ONE.COM

Our site is hosted by One.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through One.com's data storage, databases and the general One.com application. They store your data on a secure server behind a firewall.

PAYMENT AND THIRD-PARTY SERVICES

If you choose a direct payment gateway to complete your purchase, then our third-party payment gateway might use your credit card info for that purpose.
We use Stripe for collection of credit/debit card payments.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

AGE OF CONSENT

By using this site, you confirm that you are at least 18 years of age and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THESE TERMS OF SERVICE

We reserve the right to modify our terms of service at any time, so please review it frequently.
Changes and clarifications will take effect immediately upon their posting on the website.

updated 20/11/2024

artisticastudio.co.uk