Terms and Conditions


BOOKING AND AVAILABILITY

  • Booking for each term is on a First Come, First Served, basis.
  • We recommend you book your place online. You receive an automatic acknowledgement that you have successfully booked a place.

  • The appropriate age group for the classes are stated.
  • The minimum age for children is 5 years old. 
  • We require a registration form to be completed when booking to provide us with contact details and other information for safeguarding purposes. (see link on each class details page).
  • If a class is fully booked, please contact us to arrange an alternative class if possible, or to be added to our waiting list.
  • We request that classes are booked and paid for in advance.
  • We accept credit/debit card payments, and bank transfers.
  • We do not accept childcare voucher schemes.


TRIAL CLASSES

  • A trial class can be booked before committing to a full term. Please contact us to check for availability.
  • If you decide to continue, and if space is available, you will be able to book the remainder of the term on our website.


REFUND POLICY

  • We do not offer refunds for late or missed classes.
  • If you are unable to attend a class and advise us at least 48 hours in advance, we will try to fit you in to another class if space is available.
  • Deposits taken for birthday parties are non refundable.


EXCHANGES

  • If you wish to transfer to another class, please contact us at least 48hours in advance, and we will confirm if there is space available.


CANCELLATIONS

If you need to cancel a place the following terms apply: -

  • If you cancel your booking at least two weeks (14 days) before the start of the workshop/course, we will refund you in full.
  • If you cancel your booking seven - fourteen days (7 - 14 days) before the start of the workshop/course, we will use our best efforts to fill your place and offer you a refund. If we cannot fill your place, we will hold your payment credit towards another course, or you can transfer to another course if available.
  • If you cancel your booking less than one week (7 days) before the start of the workshop/course, we will use our best efforts to fill your place and offer you a refund. If we cannot fill your place, we will not be able to issue a refund in this instance.
  • Any cancellations part way through a course will be refunded as appropriate on a pro-rata basis.
  • A small admin charge will be deducted from any refunds given.


If we need to cancel a class: -

  • If we have to cancel a class or workshop, you will be issued with a refund.
  • We will always give as much advance notice as possible.


PRIVACY POLICY

WHAT DO WE DO WITH YOUR INFORMATION?

  • When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


SECURITY

  • To protect your personal information, we take reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


EMAIL MARKETING

  • With your permission, we may send you emails about our store, new products and other updates.


CONSENT

  • When you provide us with personal information to complete a transaction, verify your credit card or place an order, we imply that you consent to our collecting it and using it for that specific reason only.
  • If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


CONSENT WITHDRAWAL

  • If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@artisticastudio.co.uk.


DISCLOSURE

  • We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


ONE.COM

  • Our site is hosted by One.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through One.com's data storage, databases and the general One.com application. They store your data on a secure server behind a firewall.


PAYMENT AND THIRD-PARTY SERVICES

  • If you choose a direct payment gateway to complete your purchase, then our third-party payment gateway might use your credit card info for that purpose.
  • We use Stripe for collection of credit/debit card payments.
  • In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
  • However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
    In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.


LINKS

  • When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


AGE OF CONSENT

  • By using this site, you confirm that you are at least 18 years of age and you have given us your consent to allow any of your minor dependents to use this site.


CHANGES TO THESE TERMS OF SERVICE

  • We reserve the right to modify our terms of service at any time, so please review it frequently.
  • Changes and clarifications will take effect immediately upon their posting on the website.

 

updated 10/09/2023

artisticastudio.co.uk